Refund & Return Policy
Effective Date: July 6, 2026
Customer satisfaction is important to us. Please read our policy carefully before placing an order.
Return Eligibility
Returns are accepted only if:
- The wrong product was delivered.
- The product arrived damaged.
- The product is defective.
- The item is missing from the order.
Requests must be raised within 48 hours of delivery.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following cannot be returned unless damaged or incorrect:
- Opened chemicals or resins
- Pigments
- Glitters
- Wax
- Fragrances
- Liquid products
- Customized products
- Clearance items
- Gift cards
Return Process
Please email:
- Order Number
- Photos of the product
- Photos of the packaging
- Reason for return
to:
Our team will review the request within 2–3 business days.
Refunds
Approved refunds are processed to the original payment method within 5–7 business days after the returned item passes inspection.
Shipping charges are generally non-refundable unless the error was ours.
Replacement
Where possible, we may offer a replacement instead of a refund.
Incorrect Address
If an incorrect delivery address is provided by the customer, additional shipping charges for re-dispatch may apply.
Order Refusal
If a customer refuses delivery without a valid reason, original shipping charges and return shipping costs may be deducted from any eligible refund.